PRIVACY POLICY

Liverpool Renovations Ltd

Who we are

Liverpool Renovations Ltd (Company No. 16542184) is the data controller responsible for personal data processed in connection with this website and our services. Our registered office is C/O Stuart McBain Ltd (Accountants), 7 De Havilland Drive, Liverpool, England, L24 8RN.
Privacy contact: liverpool.renovationsltd@outlook.com
Telephone: 07557 440475

Personal data we collect

Depending on how you interact with us, we may collect your name, email address, telephone number, postal or project address, project requirements, messages, quotation and contract information, billing and payment records, correspondence, marketing preferences, and technical information such as IP address, browser type, device information and website usage data.

How we obtain personal data

We collect information directly from you when you contact us, request a quotation, use a form, enter into a contract, communicate with us, or subscribe to marketing. We may also receive information from representatives, professional advisers, contractors, insurers, payment providers, or publicly available sources where lawful.

How we use your data and our lawful bases

We use personal data to respond to enquiries and prepare quotations because this is necessary to take steps at your request before a contract. We use it to provide services, manage projects, communicate about work, and administer contracts because this is necessary for performing a contract. We use it for invoices, accounting, tax, insurance and other legal records because processing is necessary to comply with legal obligations. We may use it for business administration, service improvement, security, fraud prevention and defending legal claims where this is necessary for our legitimate interests, provided those interests do not override your rights. We send direct marketing only where permitted by law, using consent or another lawful basis, and you can opt out at any time.

Sharing your information

We do not sell personal data. Where necessary, we may share it with employees, subcontractors and suppliers involved in your project; website hosting, email, IT, accounting, payment and other service providers; professional advisers, insurers and auditors; and public authorities where required or permitted by law. We require service providers processing data for us to provide appropriate confidentiality and security safeguards.

International transfers

Some providers may process personal data outside the UK. Where this happens, we will use a lawful transfer mechanism, such as an adequacy regulation, the UK International Data Transfer Agreement, the UK Addendum to EU standard contractual clauses, or another safeguard recognised by UK data-protection law. You can contact us for further information about the safeguards relevant to a particular transfer.

How long we keep your data

We keep personal data only for as long as reasonably necessary for the purpose for which it was collected. Enquiry and quotation information is normally kept for up to 24 months after our last meaningful contact unless a longer period is needed for a potential dispute or legal claim. Contract, invoice, tax and accounting records are normally kept for up to seven years or for the period required by applicable law. Marketing records are kept until you unsubscribe or withdraw consent, followed by limited suppression information where necessary to respect your request. We may retain relevant information longer where required by law or needed to establish, exercise or defend legal claims.

Cookies and analytics

We use strictly necessary cookies where required to operate and secure the website. If we use analytics, advertising or other non-essential cookies, we will request your consent before placing them where required by the Privacy and Electronic Communications Regulations. You can change or withdraw cookie choices through the website cookie controls, where available, or through your browser settings. Blocking some cookies may affect website functionality. The identity and purpose of any non-essential cookie or analytics provider should be shown in the website cookie notice.

Electronic marketing

We will only send electronic marketing in accordance with applicable law. Every marketing message will provide a clear unsubscribe option. You can object to direct marketing at any time by contacting us or using the unsubscribe method in the message. We will continue to keep a minimal suppression record where necessary to ensure that we do not send you unwanted marketing.

Your data-protection rights

Subject to legal exceptions, you may ask us for a copy of your personal data, correction of inaccurate data, erasure, restriction of processing, data portability, or object to processing based on legitimate interests. You may object to direct marketing at any time. Where processing is based on consent, you may withdraw consent at any time; withdrawal does not affect processing carried out before withdrawal. You may also have rights concerning solely automated decisions or profiling where applicable. To exercise a right, email liverpool.renovationsltd@outlook.com. We may need to verify your identity. We normally respond within one month, although this may be extended where legally permitted for complex requests.

Security

We use reasonable technical and organisational measures designed to protect personal data against accidental loss, unauthorised access, alteration or disclosure. No internet transmission or storage system can be guaranteed to be completely secure.

Complaints

Please contact us first so we can investigate and respond. You also have the right to complain to the UK supervisory authority, the Information Commissioner’s Office (ICO). Information about making a complaint is available at ico.org.uk/make-a-complaint/.

Changes to this policy

We may update this policy from time to time. The latest version will be published on this page.

Contact

Liverpool Renovations Ltd
Email: liverpool.renovationsltd@outlook.com
Phone: 07557 440475
Registered office: C/O Stuart McBain Ltd (Accountants), 7 De Havilland Drive, Liverpool, England, L24 8RN.