TERMS AND CONDITIONS

Liverpool Renovations Ltd

1. About us

These Terms and Conditions apply to the use of this website and to services supplied by Liverpool Renovations Ltd (Company No. 16542184), whose registered office is C/O Stuart McBain Ltd (Accountants), 7 De Havilland Drive, Liverpool, England, L24 8RN. Contact: liverpool.renovationsltd@outlook.com or 07557 440475.

2. Website use

Website content is provided for general information and does not itself create a contract for building or renovation services. You must not misuse the website, introduce malicious software, attempt unauthorised access, or use its content unlawfully. We do not guarantee that the website will always be available or error-free.

3. Services and contract formation

We provide home and garden renovations, refurbishment/maintenance, general building, landscaping,  and outdoor-structure services, cleaning subject to availability. The specific scope, specification, price, payment schedule, estimated timetable and any special conditions will be set out in a written quotation or service contract. A service contract is formed only when both parties have agreed the quotation or contract and any required deposit or payment has been received. If there is a conflict, the signed quotation or service contract takes priority over these website terms.

4. Quotations, prices and deposits

Quotations are valid for 30 days unless stated otherwise and are based on the information available when prepared. Prices include only the work and materials expressly described. A deposit may be requested and will be stated in the quotation. We will not retain a deposit automatically in all circumstances; any amount retained will be limited to a reasonable sum for work carried out, materials properly ordered or other loss permitted by law. Any cancellation or refund rights available under law or the contract are not excluded.

5. Payment

Payment dates and methods will be stated in the quotation, contract or invoice. You may not withhold an amount that is genuinely disputed without telling us the reason, but undisputed amounts remain payable when due. If a business customer pays late, we may claim statutory interest and compensation where permitted under the Late Payment of Commercial Debts (Interest) Act 1998. We will not charge consumer customers under that legislation. We may pause work after giving reasonable notice where an undisputed payment is overdue, subject to applicable law and the contract.

6. Variations, access and materials

Changes to the scope, specification, materials or timetable must be agreed in writing before the additional work is carried out wherever reasonably practicable. We will explain any change to the price or timing. We may use an equivalent alternative material where the specified material is unavailable, but will tell you first where the change materially affects the appearance, performance or price. You must provide reasonable access, relevant information and a safe working environment, and tell us about known hazards, restrictions, services or defects.

7. Timescales and delays

Any completion date or timetable will be an estimate unless the contract expressly states that time is of the essence. We will notify you about significant delays and take reasonable steps to reduce their effect. We are not responsible for delay caused by events outside our reasonable control, including severe weather, supplier failure, labour shortages, access problems, hidden defects or unforeseen site conditions. This does not remove any legal remedy available to a consumer.

8. Consumer cancellation rights

If you are a consumer and the contract is made online, by telephone, or away from our business premises, you may normally cancel within 14 days without giving a reason. We will provide the cancellation information required by law and accept a clear cancellation statement by email or post. If you ask us in writing to begin work during the 14-day period, you may have to pay a proportionate amount for work properly supplied before cancellation. Where the service has been fully performed after your express request and acknowledgement of the loss of the cancellation right, the right to cancel may end. Other statutory cancellation exceptions may apply, including where goods are made to your specifications or clearly personalised, but only where the law permits. These rights do not affect your rights regarding faulty, incomplete or misdescribed work.

9. Our legal responsibilities and your remedies

For consumers, services will be supplied with reasonable care and skill, within a reasonable time where no time is agreed, and at a reasonable price where no price is agreed. We will put right, repeat or refund defective work where required by the Consumer Rights Act 2015 and other applicable law. Nothing in these terms limits or excludes any statutory consumer right.

10. Liability

We are responsible for losses caused by our breach of contract, negligence or failure to use reasonable care and skill, subject to applicable law. We do not accept responsibility for pre-existing defects, inaccurate information supplied by you, or loss caused by your failure to provide access or follow reasonable instructions. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, breach of statutory consumer rights, or any liability that cannot legally be excluded or limited. Any agreed liability limit applies only to the extent permitted by law and will not unfairly restrict a consumer’s rights.

11. Complaints

Please raise complaints with us promptly using liverpool.renovationsltd@outlook.com or 07557 440475. We aim to acknowledge a complaint within 5 working days and provide a substantive response within 14 days where reasonably practicable. This process does not prevent you using any statutory rights or legal remedy.

12. Data protection

We process personal data in accordance with applicable UK data-protection law. Please read our Privacy Policy for information about how personal data is used. Our cookie practices and any consent choices are explained in the website cookie notice and Privacy Policy. Non-essential cookies will not be treated as accepted merely because you visit or use the website.

13. Health and safety

We will take reasonable steps to work safely and comply with applicable health and safety requirements. You must provide accurate information about the property and known hazards, keep people and pets away from work areas where reasonably required, and follow reasonable safety instructions.

14. Intellectual property and photographs

Unless stated otherwise, website text, branding and images belong to us or our licensors and must not be copied or reused without permission. We will not use photographs of your property for marketing without your separate permission.

15. Changes to these terms

We may update these website terms by publishing a new version. Changes will not alter a service contract already agreed unless you and we agree otherwise or the change is required by law.

16. Governing law

These terms are governed by the law of England and Wales. If you are a consumer, you may bring proceedings in the courts of the part of the UK where you live, where applicable, and nothing in these terms removes mandatory rights or protections available to you under the law of your home jurisdiction.

17. Contact us

Liverpool Renovations Ltd (Company No. 16542184)
Email: liverpool.renovationsltd@outlook.com
Phone: 07557 440475
Registered office: C/O Stuart McBain Ltd (Accountants), 7 De Havilland Drive, Liverpool, England, L24 8RN.